+ - MY ACCOUNT
In my account you can check current orders and previously placed orders, to modify your personal details for future orders and change the password. For your safety, you must make the changes by yourself.
+ - My ORDERS
In my orders you will find the information of your last orders. Here you can check the status of your current order at any time. For any questions, contact Customer Service.
+ - PAYMENT
The data on the supplied card will be processed in SSL encrypted form. To pay by credit and debit card, it is necessary to enter the CCV (Card Verification Value), a code printed on the card that is used as a security measure in electronic commerce transactions.
+ - SHIPPING AND DELIVERY
Delivery times depend on the type of shipment selected. We have available the following types of shipping:
Pick up in store: 1-3 working days -FREE
Pick up emails: 1-7 working days -subject to evaluation
Standard address:1-7 working days – subject to evaluation
Delivery times are understood from the 24 business hours following the date of purchase.
+ - AVAILABILITY AND RESERVATIONS
Both in our web and in stores, only items from the current season are sold. If an item is sold out, we will try to replace it as soon as posible. When it is sold out, we will remove it from our website. Contact us for reservations.
+ - RETURNS AND EXCHANGES
Returns in Sandra Vieira are free and the return period is 30 days from the date of shipment confirmation. Returns will always be made in the same market where the purchase was made. Respecting the conditions mentioned above, you can return to one of our stores, request a collection of your home or a post office requesting the label of your account on our website.