1. INTRODUCTION

This document (together with all the documents mentioned in it) sets out the conditions governing the use of this website (www.sandravieira.es ,  .com   and  .pt) and the purchase of products on it ( CONDITIONS). Please read these Terms, our Cookies Policy and our Privacy Policy (together, the «Data Protection Policies») carefully before using this website. By using this website or placing an order through it you agree to be bound by these Terms and Conditions and by our Data Protection Policies, so if you do not agree with all the Terms and Conditions and Data Protection Policies, you should not use this website. If you have any questions related to the Conditions or our Data Protection Policies,  you can contact us through our contact form. The contract may be concluded, at your choice, in any of the languages in which the Conditions are available on this website.

2. OUR DETAILS

The sale of goods through this website is carried out under the name.

3. YOUR PERSONAL DATA AND VISITS TO THIS WEBSITE

The personal information or data you provide to us about you will be processed in accordance with the Data Protection Policies. By making use of this website you consent to the processing of such information and data and declare that all the information or data you provide to us are truthful and correspond to reality.

4. USE OF OUR WEBSITE

By making use of this website and placing orders through it you agree to:

1. Make use of this website only for consultations or legally valid orders.
2. Not make any false or fraudulent orders .If such an order could reasonably be considered to have been made, we shall be entitled to cancel it and inform the relevant authorities.
3. Provide us with your email address, postal address and/or other contact details truthfully and accurately.

Consent that we may use such information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to place your order. When placing an order through this website, you declare to be over 18 years of age and to have legal capacity to conclude contracts.

5. AVAILABILITY OF THE SERVICE

The items offered through this website are only available for shipment to Portugal and Spanish territory (Mainland, Canary Islands and Balearic Islands).

6. HOW TO PLACE AN ORDER

To place an order, you must follow the online purchase procedure and click on «Authorize payment». We will also inform you by email when your order is being sent to you (the «Shipping Confirmation»).An electronic ticket with the details of your order will also be attached to the Shipping Confirmation (the «electronic ticket»).

7. TECHNICAL MEANS TO CORRECT ERRORS

If you find that there has been an error in entering your personal data during your registration as a user of this website, you can modify them in the “My account” section. In any event, it may correct errors relating to the personal data provided during the purchase process by contacting Customer Service by telephone or e-mail address, as well as exercise the right of rectification provided for in our Privacy Policy. This web page shows confirmation windows in various parts of the purchase process that do not allow to continue with the order if the data in these sections have not been provided correctly. In addition, this website offers details of all the items you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order.  If you detect an error in your order after the end of the payment process, you should contact our Customer Service immediately, in the telephone or in the email address mentioned above, to correct the error.

8. AVAILABILITY OF PRODUCTS

All orders are subject to availability of products. If there are any difficulties regarding the supply of products or if there are no items left in stock, we will refund any amount you may have paid.

9. DELIVERY

Unless there are circumstances arising from the personalisation of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the products listed in each Shipping Confirmation within the deadline indicated on the website according to the shipping method selected and, in any case within a maximum period of 30 days from the date of the Order Confirmation. As far as the virtual gift card is concerned, we will send it on the date indicated by you when you place the order. If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with the full refund of the price paid. Please note, in any case, that we do not make home deliveries on Saturdays or Sundays, except in the case of the virtual gift card, which will be delivered on the date indicated by you. For the purposes of these conditions, it shall be understood that the «delivery» has taken place or that the order has been «delivered» at the time you or a third party indicated by you acquire the physical possession of the products, which shall be evidenced by the signature of receipt of the order at the agreed delivery address. The virtual gift card is meant to be delivered in accordance with the Terms of Use of the Gift Card and, in any case, on the date of sending it to the e-mail address indicated by you.

10. FAILURE TO DELIVER

If it is impossible for us to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will also leave you a note explaining where your order is and how to get it sent to you again. If you will not be at the place of delivery at the agreed time, please contact us to arrange delivery another day. In the event that 15 days have elapsed since your order is available for delivery, the order has not been delivered for reasons not attributable to us, we understand that you wish to withdraw from the contract and consider it avoided. As a result of termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a delivery modality other than the least costly ordinary delivery modality we offer) without undue delay and, in any event, within a maximum period of 14 days from the date on which we consider the contract to be terminated. Please,  note that the transport resulting from the resolution may have an additional cost, and we will therefore be authorised to pass on the related costs to you. This clause does not apply to the virtual gift card, the delivery of which will be governed by the Terms of Use of the Gift Card and by the provisions of clause 9 above.

11. RETURNS POLICY
    • Legal right to withdraw from the purchase.

Right of withdrawal.

If you are contracting as a consumer and user, you have the right to withdraw from this contract within 14 calendar days without justification. The period of dismissal shall expire on 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods or if the goods which compose your order are delivered separately, within 14 calendar days of the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the latter. In order to exercise the right of withdrawal, you must notify Sandra Vieira at 0035 1961414153 by writing to geral@sandravieira.es or to our contact form, its decision to withdraw from the contract by means of an unequivocal declaration (for example, a letter sent by post or e-mail). In order to comply with the time-limit for rejection, it is sufficient for the communication relating to the exercise by the applicant of that right to be sent before the expiry of the relevant time-limit.

Consequences of withdrawal.

In the event of rejection by you, we will refund all payments received from you, including delivery costs up to the initial shipping address (with the exception of the additional costs resulting from your choosing a delivery modality other than the least costly ordinary delivery modality we offer) without any undue delay and , in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such a refund using the same means of payment used by you for the initial transaction. You shall not incur any expense as a result of reimbursement. Nevertheless the above, we may withhold the refund until you have received the goods, or until you have submitted proof of return of the goods, depending on which condition is met first.

You must return the products directly to us at the Sandra Vieira  store in Spain, request return via a courier (regardless of the shipping method selected), deliver the products to us at one of the Spanish Post Office delivery points using the return label that we will send with your request or send the products to Sandra Vieira  store (contact customer service to request the necessary information) , without undue delay and in any event no later than 14 calendar days from the date on which he informs us of his decision to withdraw from the contract. The time limit shall be deemed to have been met if the goods are returned before the time limit has expired. Unless you return the goods at a Sandra Vieira store in Spain, via a courier organised by us or at one of the Mail Delivery Points authorised in Spain, you must bear the direct cost of returning the goods. In the latter case, remember that you will have to deliver, together with the products, a hard copy of the electronic ticket that you will have received attached to the Shipping Confirmation. You shall be liable only for the reduction in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

• Contract right of withdrawal.

In addition to the right of rejection legally recognized to consumers and users and mentioned in clause 11.1 above, we grant you a period of 30 days from the date of Confirmation of Shipment to make returns of the products (except those mentioned in clause 11.3 below, for which the right of withdrawal is excluded). If you return the products within the contractual period of the right of withdrawal, after the legal period has elapsed, you will be refunded only for the price paid for those products. You will bear the direct costs of returning the product when you do not return it to the Sandra Vieira store in Spain, through a courier organized by us (regardless of the shipping method selected) or at one of the post offices in Spain. You may exercise your right of withdrawal in accordance with the provisions of clause 11.1 above, but if you inform us of your intention to withdraw from the contract after the legal period of dismissal, must in any case deliver the goods to us within 30 days from the date of Confirmation of Shipment.

• Common provisions.

You have no right to withdraw from the contract for the supply of any of the following products:

-Customized ítems.

– Music Cds/DVD without original wrapping.

– Goods sealed for hygienic reasons that have been unsealed after delivery.

Your right to withdraw from the contract applies only to those products that are returned under the same conditions as you received them. No refund shall be made if the product has been used beyond the mere opening of the product, for products which are not in the same condition as those delivered or which have suffered damage, so you should be careful with the product(s) while in your possession. Please, return the item using or including all its original wrappers, instructions and any other accompanying documents. You will be able to make the refunds at the Sandra Vieira store in Spain, through a courier that we will send to your home or at one of the Post Office delivery points authorized in Spain as described below:

– Returns in store SANDRA VIEIRA.

You will be able to return the products at the SANDRA VIEIRA store in Spain that have the same section of the goods you want to return. In this case, you must go to any of these stores and deliver with the article, the electronic ticket that you will have received attached to the Shipping Confirmation, which is also kept in your account of the website. You can present the electronic ticket by displaying it digitally via the screen of your mobile device or by taking it printed at the store.

– Returns via Courier.

You must contact us through our return request so that we can arrange the pick-up at your home. You must deliver the goods in the same package that received it, following the instructions you will find in the «RETURNS» section of this website. If you have made a purchase as a guest, you can request returns via a courier by calling 0035 1961414153. Please note that you may request return via courier regardless of the shipping method selected when completing the order.

– Refunds through the Spanish Post Office delivery points.

You can return the products at one of the Post Office delivery points in Spain. For this, you must request the return using the “Delivery Point” method of the “Orders and Returns” section of the “My account” section of the website, and then we will email you a return label that you must paste into the package and leave it at your local post office. You must leave the item in the same package in which you received it and follow the instructions in the «Orders and Returns» section of the «My account» section of the website or of the email itself. If you have made a purchase as a guest, you can request to return the products at one of the delivery points authorised in Spain using the link that will have been sent to you with the order confirmation. After proper checks, you will receive an email with a label that you must paste into the package and return it to any of the above enabled points. None of the three options will entail an additional cost for you. In case you do not wish to return the products through any of the free options available, you will be responsible for the return costs. In the latter case, remember that you will have to deliver, together with the products, a hard copy of the electronic ticket that you will have received attached to the Shipping Confirmation. Please, note that if you decide to return the items to us due we will be authorized to charge you any expenses we may incur. After examining the article we will inform you if you are entitled to reimbursement of the amounts paid. The reimbursement of transport costs will only be effected when the right of withdrawal is exercised within the legal period and all the items that make up the order in question are returned. The refund will be made as soon as possible and in any case within 14 days from the date on which you notified us of your intention to withdraw. However, we may withhold reimbursement until you have received the goods, or until you have provided proof of return of the goods, depending on what condition you first meet. The refund will always be made in the same means of payment that you used to pay for the purchase, except when a gift ticket is presented for the return. In the latter case, the refund will be made by means of a card or ticket credited by Sandra Vieira. You will assume the cost and risk of returning the products to us, as indicated above. If you have any questions, you can contact us through our contact form or by calling 0035 1961414153. Refunds of orders made using the electronic devices available at the Sandra Vieira store in Spain and paid in the shop’s own box must always be made at the Sandra Vieira store in Spain. In the event of your rejection, we will refund all payments received from you and we will proceed to make such a refund using the same means of payment used for the initial transaction.

• Returns of defective products.

In cases where you consider that at the time of delivery the product does not conform to the terms of the contract, you must contact us immediately by means of our contact form providing details of the product as well as of the damage suffered, or by calling 0035 1961414153 where we will tell you how to proceed. The product can be returned in our shop Sandra Vieira in Spain, delivering it to a messenger that we will send to your home, at one of the post office delivery points in Spain or by sending it to the address indicated above. We will examine the returned product carefully and will notify you by email within a reasonable time if the refund or replacement of the product (if applicable) is aplicable. Reimbursement or replacement of the item shall be effected as soon as possible and, in any event, within 14 days of the date on which we send you an email confirming that the refund or replacement of the non-conforming item is due. The amounts paid for those products that are returned due to some defect, when it actually exists, will be refunded in full, including the delivery costs incurred to deliver the item to you and the costs you would have incurred to return it to us. The return will be made in the same means of payment that was used to pay for the purchase, except when a gift ticket is presented for the return. In the latter case, the refund will be made by means of a card or ticket credited by Sandra Vieira. In any case, the rights recognized by the legislation in force are excluded.

• Right to dismiss and return orders from abroad.

If you have placed an order through this website from a Member State of the European Union other than Spain, clauses 11.1, 11.2, 11.3 and 11.4 above will apply with the restriction that the return via a courier arranged by us can only be done from the original delivery address in Spain. We also inform you that under no circumstances we will be obliged to reimburse your shipping costs other than those incurred up to the original delivery address in Spain or return costs from a destination outside the Spanish territory.

12. INDUSTRIAL AND INTELLECTUAL PROPERTY.

You acknowledge and consent that all copyright, trademark and other industrial and intellectual property rights in the materials or contents that are provided as part of the website belong to us at all times or to those who granted us license for their use. You may make use of such material only in the manner expressly authorized by us or by those who licensed us to use it. This will not prevent you from using this website to the extent necessary to copy your order information or Contact Details.

13. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

You must not make improper use of this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other program or material that is technologically harmful. You will not attempt to have unauthorized access to this website, to the server on which that site is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or distributed denial of service attack.

Failure to comply with this clause could result in the commission of offences established by the aplicable legislation. We will report any breaches of these regulations to the competent authorities and cooperate with them to discover the identity of the attacker. Also, in case of violation of this clause, you will immediately cease to be authorized to use this website. We will not be liable for any damage or loss  resulting from a denial of service attack, virus or any other program or technologically harmful or harmful material that may affect your computer, computer equipment, data or materials as a result of the use of this website or the download of content from it or to which it redirects.

14. LINKS FROM OUR WEBSITE

In the event  that our website contains links to other websites and third-party materials, such links are provided for informational purposes only, without us having any control over the content of such websites or materials. Therefore, we accept no responsibility for any damage or los arising from its use.

15. EVENTS OUT OF OUR CONTROL

We shall not be liable for any failure or delay in fulfilling any of the obligations assumed, when it is due to events that are beyond our reasonable control (“Reasons of Force Majeure”). Force Majeure Causes shall include any act, evento,  failure to perform, omission or accident beyond our reasonable control, including the following:

1.Strikes, lockout sor other industrial action.

2.Civil commotion, revolt, invasión, threat or terrorist attack, war (declared or not) or war preparations.

3.Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster.

4.Impossibility to use trains, boats, aeroplanes, motor transport or other means of transport, public or private.

5.Impossibility to use public and private telecommunications systems.

6.Acts, decrees, legislation, regulations or restrictions of any government or public authority. It shall be understood that the obligations shall be suspended during the period in which the Force Majeure Cause continues, and we shall have an extension in time to fulfil these obligations for a period equal to the duration of the Force Majeure Cause. We will use all reasonable means to bring the Force Majeure Cause to an end or to find a solution that will enable us to fulfil our obligations in spite of the Force Majeure Cause.

16. COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions will be well received. Please, send us such comments and suggestions, as well as any queries, complaints or claims, through our contact form, by telephone or at the postal or email address indicated in clause 2 of these Terms and Conditions.

In addition, we have oficial complaint forms available to consumers and users. You can request them by calling 0034 1961414153 or through our contact form. Your complaints and claims to our Costumer Service will be dealt with as soon as posible and in any case within a máximum period of one month. They will also be registered with an identification key that we will put in your knowledge and allow you to follow them. If you as a consumer consider that your rights have been violated, you can address your complaints to us via email  geral@sandravieira.es to reques tan out-of-court settlement of disputes. In this regard, if the acquisition between you and us has been concluded online through our website, in accordance with EU Regulation 524/2013, we inform you that you have the right to request with out-of-court settlement of consumer disputes accessible.

Model of dismissal form:

(You should only complete and send this form if you wish to withdraw from the contract)

To the attention of SANDRA VIEIRA GROUP, acting under the commercial name Sandra Vieira, geral@sandravieira.es . I hereby inform you that I withdraw my contract for the sale of the following goods:

Received order: (*)

Name of the consumer:

Address of the consumer:

Date

Consumer signature (only if this form is submitted on paper)

(*) Delete what is not)